RETURNS

Register your return

If you wish to return an item, register your return here.

We will then send a QR code or return label to the email address used for the order.

Return shipping costs €5.99 and will be deducted from your refund.

Pack the product securely and keep the drop-off receipt until the return has been processed.

Voluntary returns with no time limit

Delightful Hair offers voluntary returns with no time limit, provided that the product is unused, complete and in a condition suitable for resale.

Return conditions

For the return to be accepted:

  • the product must be unused
  • the seal or bands around the hair must be intact
  • the original packaging must be returned with the product
  • all accompanying parts must be included
  • the product must not have been exposed to smoke, strong odours or anything else that prevents it from being resold

The product's outer packaging may be opened for inspection, but for hygiene reasons the seal or bands around the hair must remain intact.

If the return does not meet these conditions, we will contact you before sending the product back to you.

Exchanges

We do not offer direct exchanges.

If you would like a different colour, length or product, return the item you do not wish to keep and then place a new order in the online store.

This is the quickest way to ensure that the product you want is in stock and can be dispatched without unnecessary delay.

Free products and promotional gifts

If the order included a free product or promotional gift, it must also be returned if the promotion's conditions are no longer met after the return.

If you keep the promotional product, its stated value may be deducted from your refund, provided that this was specified in the promotion's conditions at the time of purchase.

Refunds

Once we have received and approved the return, the approved value of the product will be refunded to the same payment method used for the purchase.

If the entire order is returned under the statutory right of withdrawal, the cost of standard delivery will also be refunded.

For a partial return or a return under our voluntary returns policy, the original delivery charge will not be refunded.

The refund will be issued as soon as possible. We may wait until the product has been returned or until you have provided proof that it has been sent back.

Full details are available in our general terms and conditions.